Contact Us
For all of your customer service and technical support needs, please contact our Customer Service Center by e-mail at supportservices@robertsonmarketing.com or by phone at 1-877-401-8634 between the hours of 8 a.m. and 7 p.m. eastern time.
Purchasing
The Robertson Marketing store accepts the following credit cards for personal purchases:
Visa, MasterCard, American Express, and Discover.
If we are unable to process your credit card, please check to ensure you entered the correct card number and expiration date and that the billing name and address match exactly what is on your credit card statement. Please contact your credit card company with any further questions.
We are unable to accept cash or checks.
Shipping
Orders for in-stock merchandise shipping within the U.S. that are received and approved by 3 p.m. eastern time will be shipped that day via your selected shipping method, as specified at checkout. Orders shipping within the U.S. that are received and approved after 3 p.m. eastern time will be shipped the next business day. If you are placing your order after 3 p.m. and require same-day shipment, you must contact Customer Service to request this rush service.
International shipments require additional documentation and will ship within three business days. For international shipments, you will be contacted prior to shipment with estimated freight charges for your approval. There is an additional document handling fee of $15 for all international orders.
All orders will arrive with a packing slip. Please confirm that all the information on the packing slip is consistent with the materials in the box. If you find a discrepancy or any damaged materials, please keep your original packaging and contact customer service at 1-877-401-8634 and make note of any damage to the box.
For Maryland locations – orders will arrive in one business day via FedEx ground service.
For East Coast locations – orders will arrive within one to three days of shipment via FedEx ground service.
For West Coast locations – orders will arrive within four to six days of shipment via FedEx ground service.
Personal orders will ship via UPS, and shipment times will differ from those above. Shipping charges for personal purchases will be added to the total cost at checkout.
For international locations, orders will arrive within five to seven days of shipment, assuming normal customs clearance.
The Robertson Marketing store ships to domestic and international locations. We do not ship to Post Office (PO) boxes.
Shipping Rate Tables
FedEx Rate Estimations
UPS Rate Estimations
Checking Order Status
You will receive an order confirmation e-mail when you submit your order. This will include your order number. You can check the status of your order by selecting the Order Status option on the Web site and searching for your order number. If we have questions about your order, we will contact you by phone or e-mail. Likewise, if you have questions about, or changes to, your order, please contact Customer Service at 1-877-401-8634 or e-mail us at supportservices@robertsonmarketing.com.
Tracking Packages
You will receive a shipment confirmation e-mail including the tracking information when your order ships. We will also include an order tracking number on your order status page. To track the package, click directly on the tracking number. This will take you to the carrier’s Web site. Please note that it may take 24 hours before tracking information appears on the carrier’s Web site.
Returns
Unwashed, unworn, or unused merchandise may be returned within 90 days from the date of purchase with an original receipt. Damaged or defective merchandise may be returned within 120 days from the date of purchase with original receipt. To return, please include original packing slip and circle the item(s) that you are returning. For a return, we will credit the card or cost center used to place the order. Pack and seal your return securely in the original package. Packages must be returned prepaid – we do not accept COD deliveries.
Return the package to:
Returns Department
Robertson Marketing Group
359 Kesler Mill Road
Salem, VA 24153
RMG Business Phone Number: 1-540-389-0014
An e-mail confirmation will be sent to you stating that your return has been processed and a credit has been issued.
Shipping charges will be refunded if we have sent the wrong item or if the item sent is defective or damaged in shipment.
Security
We have made every effort to protect the information transmitted to this site. Below, we have provided some technical information that will help you understand the safeguards we have instituted for your protection.
We are utilizing the industry standard Secure Sockets Layer (SSL) security protocol that our database uses to interact with secure browsers. The secure browsers we support include Netscape, Microsoft Internet Explorer, and Safari. If you are not sure if your browser supports SSL, rest assured that we have designed our catalog so that it will not allow you to transmit the order without SSL functionality.
If you have any technical questions or concerns, click here for technical information or e-mail us at supportservices@robertsonmarketing.com and we will be happy to respond.
Privacy
When you make a purchase from the Robertson Marketing store, we use the information you provide to process your order. We will send you an e-mail to confirm your order and may need to contact you by phone, postal mail, or e-mail if we have questions about your order. We respect your privacy and will not sell or rent your information to third parties or market to you in any way. For your convenience, we use a digital footprint called a cookie to help us recognize you for future orders. The cookie will remember your system, access level, and preferences – it is not used to record any personal information. These cookies are encrypted and cannot be read by any other Web page. The cookie contains no personal information, only a unique identifier for The Robertson Marketing store to recognize your browser.